- Everything you need, including software, is on the thumb drive to get your own personal PC Concierge, a real person working for you. Click on the video to see how it works.
- Use our anti-virus/anti-spyware and other tools, or we will work with any anti-virus or anti-spyware you already have.
- PC Concierge will check your computer regularly to keep your data protected and your computer running at optimal levels. Protects both MAC and PC
- Receive a detailed report explaining what was done to protect your PC and improve its performance
- Your PC concierge will perform computer maintenance at a time that's convenient for you
- Includes ID Theft coverage whether computer related or not
- Includes computer breakage coverage
- Includes all security software: antivirus, antispyware, firewall, antiphishing, IM encryption, family network, protection, gamer mode, laptop mode, antispam, parental control, backup, tuneup, file vault, antiadware
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 PC Clean Machine is Terrific!! |
| Review Date: October 22, 2008 |
| Reviewer: Andrew J. Einhorn, USA |
I have been a user of PC Clean Machine's PC Concierge service for several months now and I'm a huge fan! Primarily I use my PC for a home office system and Clean Machine has saved me countless hours of clueless stumbling through diagnostic and remediation programs. I am not technically savvy, and keeping up with the latest anti-spyware and PC optimization programs is way beyond my comprehension and patience. Enter Clean Machine: One a month, overnight while I'm asleep, they scrub and optimize the performance of my PC. The following morning a report is in my email detailing exactly what they've done and whether or not they detected any issues requiring remediation. They run anti-spyware/adware programs, de-frag my disc and do an overall system check-up. It's like a complete lube job and oil change for my PC, with some new spark plugs thrown in for good measure. After that, I'm good to go...and go fast!!
Andrew Einhorn
CFO
Oceana Therapeutics, Inc.
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saves time, saves money
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| Review Date: November 14, 2008 |
| Reviewer: Peter, Greenwich, CT |
I ordered my Clean Machine along with a Toshiba laptop from Amazon. We run a small business so cost, quality and keeping things moving forward is key for us in the fast moving environment we operate in. We don't want to do PC maintenance ourselves. Things are busy and I don't have the time or really knowledge to get it right. For $119 this is a great deal. They take care of everything and it 's easy for me. No surprises. No Geek Squad bills for $400 and a machine that keeps performing as well as the day I bought it. They provide courtesy customer service.
Peter
Greenwich, CT |
A seatbelt and airbag for new computer users
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| Review Date: December 8, 2008 |
| Reviewer: William G. Ryan, Atlanta, GA |
Before I begin I need to throw out a few disclaimers. I'm a software developer by profession and have lived and breathed computers for the last 12 years. I've written several books on computer programming and in short, I'm not this product's target market.
When the CleanMachine arrived, it came in a non-descript manilla envelope and contained a small USB drive. The instructions are printed on one sheet of paper. They consist of a quick introduction and 3 steps that walk you through getting it set up. (One nice touch is that you can use the Drive for memory afterward and it's a full GB).
To begin with you simply plug the stick into an open USB Port. It takes a few seconds and a Wizard like interface opens up. You'll be prompted for some basic contact information as well as the Registration number. The reason I mention this is b/c it was on the outside of the envelope which I didn't notice at first (thinking it was just a regular envelope, I threw it out and had to retrieve it). At that point, you finish the registration and you're done.
They say within a day you'll be contacted by one of their tech support people via email but in fact it took them 6 hours. The only thing that happens there is scheduling of your first appointment. If you have an immediate problem though they can expedite things and it looked like you could start asking questions immediately if you wanted to - I didn't however try but I'm quite sure they would have helped if I had asked.
The appointment was pretty straightforward. They ask a series of questions which are concise but thorough. As a software professional, I was extremely impressed with their knowlege. For instance, they emphasized that you need to have Windows updates (they have MAC support as well but I didn't ask them about this so I can't comment) on and if you don't, you *really* need to make sure you do it manually regularly. They drove the point home without being scarry. I didn't let on I knew much about computers. They asked about Firewalls, Virus scanners and any other security software you may have. I forgot to mention that at first they asked if I had any reason to believe my computer might be infected... have I seen any weird popups, has my computer been slower than user, have I installed any freeware or downloaded any videso from chain emails etc. Again, they were quick and too the point but asked pretty smart questions. After we went through the inventory, they asked me if I had it on a schedule and if so how frequently. The one thing I was impressed with was with regard to firewalls. They asked if I had one and I said Yes. They asked if I could tell them about it. I said "I have a program, McAfee". They immediately asked if I had a wireless router and I said Yes. They asked if it was a firewall and I said "Beats Me". They stressed how important a Hardware firewall was and wanted to go through it with me to explain how the router works and how to set up security. They also asked if I had it locked down and I said "I think so" and they had me walk through to verify it. Although it was a little disingenuous for me to play dumb and thereby waste their time, my intent was to review their service so it was the only way to do it adequately. They beat me to the punch on a bunch of stuff and for instance, I told him I shut down the firewall a lot b/c my Zune wouldn't work. He explained immediately why this wasn't a good idea and how to open the ports. He made sure I knew how to open and close ports so I could do it on my own. He followed up by asking if I had anything else like that so we could address it and asked if I turned it back on immediately or did any browsing - ostensibly b/c if I did then I could have been running naked.
So we scanned the computer and all was clean. After that he explained browser add ons and gave me a quick rundown of safe surfing. I told him I heard that it's a good thing to use a virtual pc shell on your computer and to surf inside that... that way if anything goes wrong it's really easy to remedy and makes it very difficult for malicious software to damage your computer by accessing important files. He said "Sure if you have Virtual PC and don't mind doing it" and walked through a few things that were great advice.
So he asked if I had any other questions and asked when I'd like to meet next. I told him I'd like to learn a little more about monitoring and using something like Wireshark to watch traffic. He replied "Wow, that's a question I never got before" and said they don't specifically support it as such but would be glad to help me get started.
All and all this is a service that is absolutely great for people new to computers or who are afraid of them. For advanced users and people who are comfortable finding their own information, the price is probably a bit much. But honestly, for newer users or people who aren't informed about security, for those relatives that have 5 toolbars on their broswers and smiley's in their email signatures, this is perfect. Having someone on the phone takes all the fear out of it and the friendliness and understanding of customers these techs have is huge. Unlike Geeksquad types who use big words and acronymns they often don't understand who try to look smart by talking down to people, these folks seem to do whatever they can to make people comfortable. I've heard several people asking GeekSquadders about viruses and in most of the cases, they got fed a line of BS and sold software or services they didn't need. having the exact opposite of this is something that's greatly needed and the tech was everything but an arrogant geek. Even for mid-level users who want to become a lot better when it comes to security I think it's well worth the price. The best compliment I can say about something is if I'd buy it for myself or a loved one. I'm buying my mother and brother/sister in law one.
The five star rating I gave is based on the assumption that you are their target customer. If you mount your own linux distro or configure your own RedHat firewall, well, you don't need this sort of service. If you're comfortable opening up Windows Firewall or have an ISA server running, again, the price is a little steep b/c you don't really need it. But for anyone else that finds themselves really confused or lost at times, or that knows they're doing something wrong/have a computer issue but don't know how to resolve it, don't pay the Geeksquad all that money to keep your computer for a few days and leave you without the knowledge to prevent it from happening again. |
clean and safe
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| Review Date: November 4, 2008 |
| Reviewer: Adam Reingold, New York, NY |
| For a small business owner, PC Clean Machine is the next best thing to having my own tech team. In a nut shell, it's a way to not have to deal with Geek Squad prices, and keep my PCs running optimally. Professional and safe, this service goes into my PC's system and "gets out all the junk" (without comprising privacy) to make the PC really perform at optimal speed. It's awesome how much more performance you get, even if you have Symantec or one of the other anti-virus programs. After one look at their detailed maintenance--it's amazing how much stuff was slowing our PCs down--I was shocked. I have enough to worry about as a small business owner, with PC Clean Machine I sleep better at night! |
My PC is Twice as Fast Now!!!!
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| Review Date: November 23, 2008 |
| Reviewer: M. Ryan, New York, NY |
| Wow, Clean Machine is the best. I have Norton 360 and thought I was therefore pretty good with file management and keeping out junk. Boy was I wrong. My PC is RUNNING TWICE AS FAST now and you should have seen all the things my concierge found and cleaned up. I had to do nothing, they did it all as I slept. GREAT PRODUCT that I highly recommend. |
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